Warning: Illegal string offset 'id' in /home/piggybank/www/www/wp-content/themes/magnet/single.php on line 4

Warning: Illegal string offset 'id' in /home/piggybank/www/www/wp-content/themes/magnet/single.php on line 5

Warning: Illegal string offset 'id' in /home/piggybank/www/www/wp-content/themes/magnet/single.php on line 5

Warning: Illegal string offset 'id' in /home/piggybank/www/www/wp-content/themes/magnet/header.php on line 4

Warning: Illegal string offset 'id' in /home/piggybank/www/www/wp-content/themes/magnet/header.php on line 4

Warning: Illegal string offset 'id' in /home/piggybank/www/www/wp-content/themes/magnet/header.php on line 4
Bank of America lags in customer satisfaction, according to ACSI survey

Bank of America lags in customer satisfaction, according to ACSI survey

. . .

.

Pause intro music down below.

Bank of America lags in customer satisfaction, according to ACSI survey

.

Piggybankblog posted on 12/11/12

Picture posted by Piggybankblog

Cross linked with boston.com

Bank of America’s customer satisfaction level fell to its lowest in more than a decade, lagging other major US banks as well as credit unions, according to a nationwide survey of bank customers slated to be released Tuesday.
.
The American Customer Satisfaction Index, published by ACSI LLC, an Ann Arbor, Mich., research firm, gave Bank of America a score of 66, compared with 70 for Citigroup, 71 for Wells Fargo, and 74 of JP Morgan Chase. All other banks averaged 79 percent, while credit unions scored 82.

Bank of America has been “been pretty lackluster for the past four years” since the financial crisis, said David VanAmburg, managing director of ACSI. “They really ­haven’t been able to recover.”

Bank of America, headquartered in Charlotte, N.C., is the biggest bank in Massachusetts and one of the largest in the country.

It said in a statement that it takes customer feedback seriously and was disappointed with the survey results.

“Better, more consistent service is central to our efforts to provide more for our customers,” said Allen Jones, Bank of America customer experience executive. “We clearly have more work to do, but we are committed to getting it right.”

VanAmburg said the customer satisfaction scores consistently show that people favor smaller banks and credit unions in polls — even though tens of millions of Americans and businesses continue to rely on the country’s largest institutions for checking and other services.

The survey interviewed more than 2,000 people, including 250 Bank of America customers.

Bank of America’s reputation, like that of many large banks, was tarnished in the housing bust and the foreclosure and financial crises that followed. But Bank of America took additional hits when it sparked national headlines last year with controversial proposals to impose a $5 monthly debit card fee and overhaul checking accounts.

The new checking accounts include higher monthly fees unless customers avoid tellers and other costly services, maintain high monthly balances, or give more business to the bank, such as opening credit card and investment accounts.

Bank of America later abandoned the debit card fee and postponed plans to roll out new checking accounts nationwide — although it continues to offer the new accounts in Massachusetts and two other states.

Bank of America has tried to repair its brand. It has maintained its commitment to philanthropy, giving away $12 million in Massachusetts alone this year, while working on a rebranding campaign for next year with help from Boston advertising firm Hill Holliday.

Following interview not part of article.

.

My name is John Wright AND I AM FIGHTING BACK!

All Rise! .The Honorable Judge Wright has left The Courtroom of Public Opinion!

.

Follow John’s Daily Blog

Register to be part of my blog

.

Your donation makes a difference in my life.

….

.

.

 

.
PRIVACY NOTICE: Warning – any person and/or institution and/or Agent and/or Agency of any governmental structure including but not limited to the United States Federal Government also using or monitoring/using this website or any of its associated websites, you do NOT have my permission to utilize any of my profile information nor any of the content contained herein including, but not limited to my photos, and/or the comments made about my photos or any other “picture” art posted on my profile.

You are hereby notified that you are strictly prohibited from disclosing, copying, distributing, disseminating, or taking any other action against me with regard to this profile and the contents herein. The foregoing prohibitions also apply to your employee , agent , student or any personnel under your direction or control.

The contents of this profile are private and legally privileged and confidential information, and the violation of my personal privacy is punishable by law. UCC 1-103 1-308 ALL RIGHTS RESERVED WITHOUT PREJUDICE

.

Tags:


Warning: Illegal string offset 'id' in /home/piggybank/www/www/wp-content/themes/magnet/comments.php on line 4

Warning: Illegal string offset 'id' in /home/piggybank/www/www/wp-content/themes/magnet/comments.php on line 4

Warning: Illegal string offset 'id' in /home/piggybank/www/www/wp-content/themes/magnet/comments.php on line 4

0 Comments

You can be the first one to leave a comment.

Leave a Comment

You must be logged in to post a comment.


Warning: Illegal string offset 'id' in /home/piggybank/www/www/wp-content/themes/magnet/sidebar.php on line 2

Warning: Illegal string offset 'id' in /home/piggybank/www/www/wp-content/themes/magnet/sidebar.php on line 2

Warning: Illegal string offset 'id' in /home/piggybank/www/www/wp-content/themes/magnet/sidebar.php on line 2

Warning: Illegal string offset 'id' in /home/piggybank/www/www/wp-content/themes/magnet/footer.php on line 4

Warning: Illegal string offset 'id' in /home/piggybank/www/www/wp-content/themes/magnet/footer.php on line 4

Warning: Illegal string offset 'id' in /home/piggybank/www/www/wp-content/themes/magnet/footer.php on line 4