On 08/18/10 Christiaana L. Molien wrote: I realise that this may fall on deaf ears, but I need a chance to vent my frustration about something that initially seemed like a lifeline but will probably pull us down faster than our previous mortgage payment being almost too much to bear.
In December 2009 we applied with Bank of America for the “Making Home Affordable” modification program. I thought that we probably wouldn’t be approved for it because we hadn’t missed any payments and were up to date but thought that a couple months of not having to tighten our financial belt so tightly would be a nice reprieve.
My husband and I filled out all the forms and included copies of all the information requested along with our first payment. In January we were told that they hadn’t received certain pieces of information and could we send them again. I figured that they had been misplaced by the people at BOA and so resent another batch of documents.
In February they said that they were still missing a copy of our tax return and two bank statements. I was beginning to feel concerned because we only had one payment coupon left but sent another copy.
In March we were told the same thing…again!! I called and spoke with a representative who said that our account was undergoing underwriting but that these documents were required for it to continue. I requested that they leave a message for the underwriter to contact me personally. He called at 6am the next morning asking that I send him those documents because they were missing from our account. I told him that I would email them directly to him so that he could get them within a couple minutes time and asked that he call me back as soon as he got them. I sent them, he got them, he called back and told me that these were the same documents that he already had, but they weren’t the right ones. I had copies sitting in front of me and was dumbfounded by his statement. After discussing this at some length with him, it came to light that he hadn’t the faintest idea how to read them to get the information that he needed off of them to finish filing and so I held his hand through it all so that he could glean those vital numbers and finish “helping” us. Apparently, having Checking Account in the box next to your checking account information wasn’t a sufficient label for him to figure out that this was indeed the checking account info that he had been looking for for the last four months. He also apparently didn’t know that the first three to four pages were where he could get all the tax return information (a clueless representative had previously told me that I apparently needed to send all the tax worksheets as well since I had sent just the bare bones return the first couple times) that he needed for his records and so I had to explain this to him.
By this time, we had finished making the trial payments and so I once again found myself speaking with a BOA rep on the phone to find out what our next course of action was. They told me to keep making the trial payment amounts and to not worry – that everything was being taken care of and that our modification had been approved and was on its way.
On May 7th we received the closing documents that needed to be signed and notarized and sent back by no later than the 15th. That Saturday, we went to our bank which had a notary onstaff and did as we were supposed to and sent it back immediately. In the documents, it said that beginning May 1st (wait, isn’t this already the 8th?) our payments of $2113.40 (wait, weren’t the trial payments of $1937.50 – 31% of our gross monthly income – payments that were supposed to reflect what they would be for the remaining life of the loan?) would be due. I had already made a payment before we had even gotten the documents since I had no idea when we were going to finish the process and didn’t want to get behind on any payments. Let me say, it would not have done BOA any harm to have made the new payments begin June 1, 2010 but large corporations often act as if the expectations made of their customers should not apply to them and so making a payment’s due date retroactive to the closing documents actually closing is another example of this.
Each and every month thereafter we have received notices from BOA that we are in default because they haven’t received payment for the previous month. I haven’t missed a payment!! I again called BOA and the representative told me not to worry. They were finishing with the closing papers and all of this would be cleared up when they had finished.
Last week (Aug. 10, 2010) I received a statement saying that the amount due was $2280 (approx.) and that they hadn’t received a payment for last month which is odd since I sent it out last month and they more than happily cashed the check. The next day (Aug. 9, 2010) I spoke with another representative who kindly explained to me that because we hadn’t made the full payment in May (even though we were given notice of this after the first of the month and after we had already sent out a payment for that month) that each payment was credited for the previous month and even though I sent out the check for August just a couple days ago, it will be credited for the month of July and so we will be behind a month…STILL!! WHAT????? All we need to do, though, is make up the difference from the May payment and any outstanding late payments that have accrued because of our negligence (if only we had paid every month instead of paying every month). Perhaps two to three hundred dollars isn’t a big deal to some people, but my husband and I have four children and money comes very dearly and goes far too quickly.
I called a representative again on Saturday August 16, 2010 to find out what the difference was on our account so that we could pay it and have our account posted as up to date even though I feel like we are the ones being wronged, but I’ve come to expect that from this monstrosity that’s too large to fail or do right by its customers. I could have been knocked over by a feather when she told me that everything was up to date and that we have nothing behind and no late charges on our account. I was very skeptical and my wary nature was rewarded with a notice we received in the mail on Monday August 17, 2010 dated August 10, 2010 saying that we were in default for the amount of $345.32 due immediately. Why do I keep getting a different story EVERY SINGLE TIME I call? Where do I call to get a straight story?
Sadly, this hasn’t made me feel any better, but maybe someone somewhere will see my story and the warning behind it. Keep a stiff upper lip. Stick with the original terms of your mortgage (even though it increases every year and the value doesn’t) and don’t believe the hype behind “Making Homes Affordable”. It’s not a life line, it’s an anchor disguised as such. Even if getting essentials for your family becomes a luxury that you don’t have enough money for Perhaps they should relabel it “Making Homes Forecloseable”. We have paid every month without fail and yet we are still behind by a month and are accruing late charges as we speak (at somewhere around $85 – I’m not sure if that’s per month but I’m not sure it matters). This will undoubtedly begin to leak into our credit report since we’re now in default. This experience makes me wish we hadn’t applied for the program at all. Perhaps we should have just given the keys to BOA and walked away except that we wanted to be responsible and use the programs that were available as an alternate to that option.
Well, thanks for venting. If there’s anything you can do to help us with our situation, that would be great. I won’t hold my breath, though. Having an underwater mortgage makes it so you need every breath you can get.
Bank of America speaks of wanting to win back the trust of the American people one customer at a time. Well, I am one customer at a time.
Christiaana L. Molien
I SUPPORT JOHN WRIGHT vs. BofA LAWSUIT!
On 09/18/10Carlos M. Vasquez, Jr. and Susanne E. Vasquez : Dear Mr. Moynihan, We are attaching a letter that we sent to Mr. Michael Buchas of the State of Connecticut Department of Banking. The letter outlines what we have been dealing with regarding trying to get our loan modified.
We received our package and have mailed and faxed in all requested info and we are now waiting to hear if we are qualified. The process has taken us over a year and now we are really behind in our payments. We are now in foreclosure and are receiving letters from your attorneys telling us maybe we should try a loan modification!
Please take the time to read our story and please try and help us! We have worked too hard all of these years to lose our home. We have three children who will also lose their home.
We are one customer at a time,
Carlos M. Vasquez, Jr. and Susanne E. Vasquez
Update on 08/19/10 Carlos and Susanne wrote:
I support John Wright Vs BofA Lawsuit.
Update on 10/13/10: Mr. Moynihan, I emailed you few months ago because I was having issues with my loan modification. Finally, my modification went through, my first payment for the final modification was scheduled for the first 10 days of October for $1648.70. I made that payment on October 4th. I double checked with my bank and the money was deducted from my account. Now, not only the account is passed due (even though I paid), and every single time I call customer service, they tell me that my payments should be $1822.75. Not even a month has passed from the modification
and you are already changing the agreed terms on me. I tried to get in contact with my negotiator, but what a surprise!!, it is a new negotiator. It took me many calls and few days dealing with your customer service to finally find some one that could figure it out and tell me the name and extension number for Cathy Tyler (my new negotiator). The customer service representative sent her an email and I got a call from her that unfortunately I was unable to answer.
Since then, I have called her every day for the last 2 weeks and I
can’t get a hold of her. I have left at least 10 voice mails and I
have called customer service and asked them to email her at least 5 times. I think president Obama is easier to find than her. In the other hand, I don’t really know what is going on with my account. Every time I call customer service I get a completely different story. These are few of the stories I got:
* We can’t find your document, so I need to send everything over again (I have fedex confirmation that my file was delivered on August 6, 2010).
* I didn’t get approved for the modification, and I need to apply again.
* I have a positive valance of $18000. It is right eighteen thousand, so my account should be ok because I over paid. Nice, but I never made that payment.
* my account is passed due.
* it should be a glitch on the system, and it should be resolved
within 48 hours.
higher of what it was offered to me. The only thing that all the
representatives agree on is that I can only talk to my negotiator to get my issue resolved. Unfortunately, I can’t get a hold of her. This entire process has been a nightmare. I even lost my hear because of it. And the sad part is that at this point I don’t even think Bank of America is going to deliver what was promised to me. I quote one of your employees press comment ” we will regain America’s trust one customer at a time” so far you have failed to regain my trust. If I could describe Bank of America in one word, it will be migraine. Yes, it is even worst that a headache and it does not look to be over.
On 08/20/10 xxxxx xxxx wrote: To whom it may concern: My name is xxxxxx xxxxx, and I have been a Bank of America (BOA) customer for several years. Within these years, I have had the following accounts savings, checking account and credit card. When I signed up with BOA I was a student at the University of Connecticut. The representatives that assisted in starting an account with BOA stated the accounts were free.
Going back almost a year ago, my savings account began being charged $5.00 without any notification. Then BOA without my authorization began taking funds out of my checking account to cover the unauthorized fees on my savings account; thus, causing my checking account to overdraw and thus, causing my overdraft protection on my credit card to go into effect causing a fee and $100 dollars to be placed into my account. This resulted in my credit limit to rise; as well as, the interest associated with it especially considering the amount of interest is higher when money is placed into your checking account.
Savings account– $5 fee (with no notification) —-> Checking account — (-)$5.00 resulting in overdrawn checking account —–> Credit Card (-)$10.00 overdraft protection fee ——> (-)$100.00 taken from credit card into checking with higher interest = INCREASED CREDIT CARD BALANCE AND HIGHER INTEREST RATE
This vicious and abusive cycle continued for months! For several months I have been calling the corporate offices to have this resolved. A month ago, I asked to have my savings account closed and I was refunded the $60.00 illegally taken out of my checking and placed into my savings. This same corporate representative forwarded my call to BOA’s Fraud protection to file a claim, I filed a claim. This week I called to check on the status and the claim has been erased.
Furthermore, I called this week in efforts to resolve the unethical and subsequently, illegal practices which caused my credit balance to increase and result in higher interest charges. I spoke to a representative who reviewed my accounts and stated I would be refunded a total of $3,248.00 verbally and electronically.
The email is below:
|hide details Aug 17 (4 days ago)|
Confirming $3248 to get sent back directly into Bank of America checking account xxxxxxx amount credited for card holder for courtesy any issues see comments on account
Since this time I have received $492.38 of the $3,248 in refunds. Upon calling to determine when the remaining funds would be placed in my account I could not reach the same employee i.e. Casey Smith. Thus, I contacted other representatives including Antoinette Lovejoy and Jessica Edwards. Jessica Edwards in BOA’s corporate office reviewed the information and said she would contact me when she had finished reviewing the case. Upon calling her back today I was told she was “away from the desk” I left her a message and then approximately 30 minutes later called back to find out she had left for the day. I then spoke to another employee asking when I would receive the remaining funds and I was told I would not.
Currently, BOA has abused my accounts causing my credit card balance to rise; as well as, forcing me to pay overdraft fees. Moreover, upon receiving the email from Casey Smith at Bank of America I had thought the situation was resolved; however, clearly it is not. It also brings up concerns of whether the agreed upon amount of $3,248.00 via verbal and email correspondence is in violation of the “Uniform Electronic Transactions Act” (UETA); which, supports electronic documents as a viable and contractual medium of agreement.
I have painfully tried to resolve this matter on my own and it has become obvious Bank of America has no intention of providing a resolution. I ask you to please help me resolve this matter.
On 08/21/10 Henrietta W. Rich wrote: I am taking the time to write this letter because I think it is darn right unAmerican for BOA to operate the way that they have been allowed to operate with homeowners. I originally started this program in July 2009 and I am still trying to get some clear answer about my home. i would never had enter this program if I knew the frustrations and incompetencies that I would encounter. I was three months behind in mortgage payments. I contracted the Making Homes Affordable Program. They set me up on a six months trial basis. I completed the program and did not hear from anyone, so I started calling. It took forever to reach anyone. This is when I learned that I was now in forclosure but that I did not have a sale date because I was still under reveiw. I explained to them that I was told that at the end of the trial period I would be considered for a loan modification. I was told to send in all type of paperwork, which I did. I am informed January 2010 that I am now nine months behind and that I needed an enormous amount to save my home, but my home was still in review status. I said this does not help me. It seems to me that BOA is simply playing the waitng name. They are not trying to alleviate or help any homewners. They will get adding penalty, fees, and more until my home is trully unaffordable. I asked for the amount needed to bring my account current, I was told that they could not tell me that figure or fax it to me immediately because it would take them six to seven days to figure up all the fees, and penalty invovled.
I haven know other people who banked elsewhere,ie, Chase Mortgage to have their loans modified within 90 days. The outstanding debt was refinanced and added to the original loan. I have spoken to several hundreds of representatives at BOA. The whole operation is incompetent, Shameful, immoral and I believe illegal. I am sure the President did not implement this program to operate as it is presently operating. I can not received any information or speak directly to the people handling my account. Each Time I call I am told something different. I am at my wits end. This nightmare has lasted too long.
I support John Wright vs BofA Lawsuit! Fraud at BOA Mortgage Home Retention Program
Henrietta W. Rich
On 08/23/10 Marcos & Leticia Macias wrote: Dear Mr. Moynihan, My name is Leticia Macias and I am writing on behalf of myself and my husband Marcos Macias of Corona , California . We are Real Estate Mortgage clients and we have our checking accounts at B Of A also.
Like many Americans, we have been affected by the situation in the housing market and the economy. We live in Riverside County , California which as you know, is one of the most impacted regions in the country. We are a working family who now faces the difficult decision month after month as to whether we should make our house payment or put a full tank of gas in our cars to go to work.
Our hardship is not unique but like many others, my work hours have been reduced significantly. My husband is in the construction industry and often times he doesn’t get a full 40-hour work week. You will note from our payment history that we have never have been late on our payments. We feel a tremendous sense of responsibility to our obligations. The fear of losing our home and being displaced with our three (3) dependent children is unbearable. For this reason, we forego most any other expenditure in order to pay our mortgage. This however, is not sustainable. As if our current hardship were not enough, we are anticipating an imminent adjustment in our mortgage interest, which will most certainly put us in a dire financial situation.
I am dissatisfied and upset that Bank Of America is not giving me the courtesy and respect by dealing with my case in a professional and honest manner. Following is a summarized history of my case.
In April 2010 I applied for a loan modification due to loss of income. I called on April 16th to find out if my package was received. The Bank of America agent confirmed that my packaged was received and that I should receive notice within 30 days. In June I received a phone call from BOA agent requesting additional information, which I provided that same day via fax. It’s now late August and I have been calling every week since April. First I was told I have been approved, then I was told I have not been approved – followed by “you’re not approved yet, your file is still being reviewed”, or “the trial period papers have been mailed to you”; “your packet should arrive within 10 days.”
I am not getting straight answers and do not feel I am being treated with dignity by Bank Of America. I’ve done enough research to know that this is the case with many people who are dealing with your bank. We can also appreciate the fact that you are trying to help a lot of people and truly want to believe that you are helping Americans “One Customer At A Time”.
Repectfully, we must join forces together with others who are seeking help and we support the “John Wright vs. B Of A Lawsuit”. We will of course also send a copy of this letter to our elected representative and President Obama, in hopes of highlighting the magnitude of this problem .
We implore your help by granting us a modification and moving our application process forward in the spirit of helping a loyal customer and one more working family to stay in their home .
Marcos & Leticia Macias
On 08/23/10 George H Kitzler Jr wrote: Dear Mr.Brian Moyniham, I am writing you in an effort to save my home. My home is about to go into foreclosure. I have been working with Bank of America for over a year trying to keep it. I was in contact with your loan modification dept every week for at least 6-9 months and the only response I would get is we are reviewing your case. I sent pay stubs…financial info…etc. numerous times. Finally, I get approved and you send me a FedEx package. It was post marked June 28th and expired July 2nd. I’m was not home when the package finally arrived and when l got it on July 3rd, it’s expired. Really? you give someone four days to get a certified check, notorized and return it??? l work from 9am to 6pm Mon to Fri with a 45 min commute. How is this supposed to get done? So l called Bank of America and I am told I would have to re-apply for assistance due to fact the time frame had expired. I called them on July 5th with all of my financial information again, the same information I gave you to get approved and now I’m told I no longer qualify. Please, can you explain to me what happened to cause me not to qualify in a two day period? July 2nd l did and July 3rd l don’t??? Is this all just run around l am getting? I do not know what to do at this point. I have contacted John Wright and I am going to join his lawsuit. I do not want to lose my home!!! I would greatly appreciate any and all help you could provide me.
I support the Wright vs Bank of America Lawsuit
One customer at a time!
Update on 10/14/10 George wrote: John, I wanted to give you an update on my progress or in this case lack of progress. I have been dealing with Gunner Swenson of B of A. As my contact,he requested all financial information. My request was progressing smoothly until I received a call on September 17th. It was Gunner stating that I had been approved but when they did a house inspection it didn’t look like I was still living in the house. I told him then that I in fact was.Gunner said he had to check with his supervisor to proceed with my request The house does look vacant but I am living in there. My cousin and I are remodeling the house,we are putting in new hardwood floors. I have put a hold on the remodeling since Gunner has not returned any of my numerous phone calls since our last conversation on the 17th. I am planning to email Gunner and Brian Moyniham today, hopefully I will get a response. Do you have any other suggestions? Thanks George Kitzler Jr
On 08/24/10 kittencm111 wrote: I am disgusted at what I have and am going through with Bank of America. I was accepted into the Making Homes Affordable Program in 2009, I have had nothing but frustrations, heartache and stress. My experience with Bank of America 2009 to 2010
On 08/24/10 Jennifer wrote: Brian, First of all, this process has been going on for about 2 plus years. I know everything is apparently documented in your system so the original start date should be noted. After about a year plus of going back and forth with B o A, I FINALLY received documents dated Dec 28,2009 advising me “We are pleased to advise you that your loan modification has been approved. In order for the modification to be valid, the enclosed documents need to be signed and returned”. Bank of America received my notarized documents on Jan.5, 2010. I have made my monthly payments for 7 months. I haven’t been contacted by B o A until Friday Aug 20, 2010. After receiving about 5 calls from an 800 number while at work( Aug 20Th), I called the number back. It was Bank Of America telling me that a “letter of default has been sent out stating if I don’t pay the past amount due amount of $19,595.93 by Sept 12, 2010 the foreclosure process would begin”. This was news to me, since I had sent the modification in on time and have been making my payments every month. On Friday Aug.20,2010 I called into the call center, I was transferred 3 times. I ended up speaking with a B o A employee that had to put me on hold about 3 times to figure out what was going on with my account. He came back to say “Just because you applied for a modification, doesn’t mean you get approved”. I said , AGAIN, I have the documents that state “YOUR MODIFICATION IS APPROVED”. He finally found the documents and apparently since the underwriter who was assigned my account is “no longer with the company” my file has basically been sitting there since Jan. So he promises me that he is “Escalating this to the closing department and they would have it cleared up” After 2 plus years of empty promises, I called back on Monday Aug.23 ,2010 at noon Dallas time. I AGAIN have to start my story over and spend 55 minutes on the phone. The call center rep that I was dealing with had to put me on hold, then call a Supervisor. After 15 minutes on hold, she comes back to say my modification HAS NOT been approved. She wasn’t sure what I was talking about but my modification wasn’t approved. OK, really? then what are these documents I have in my hand. Apparently, she didn’t know. I told her to transfer me to this “Supervisor” and she said OK. I was on hold for yet another 15 minutes. When somebody finally picked up, it was another call center rep, not even in that department. Since I had to go back to work and didn’t have another 55 minutes I just said I would call back. I called again today at 5:40 my time. I told my story AGAIN. Apparently, this B o A rep actually knew how to look up the history and explained to me that my modification was approved however nobody has been working on it. My modification was approved but has just sitting there? How? Why? Why aren’t there employees assigned to specific accounts and held accountable for giving updates and daily/weekly reports on what is going on? Who is managing these people? Is there a processes in place for when people are let go or quit? Who takes over the files? In my case, nobody…and it seems nobody really cares! The 19,535.93 was suppose to be rolled back into the loan but it never was. So, in the mean time, it just continues to lower my credit and I continue to get threatened with foreclosure. I asked what to do next AGAIN ” Call back in a week”. I don’t get how things are so out of control and why people are being treated like this. When this process started, I JUST found out I was expecting my first child, SHE TURNS 1 on Friday and I AM STILL DEALING WITH THIS. If I am going to get foreclosed on , I need to know so I can find a place for my family to live. This is so wrong! Also, I have all my documents scanned. Please let me know if you need a copy!
Update 08/27/10: Well I didn’t have 2 hours to call back that called me “from the executive offices open 11-8??”. So today I received an email from a VP and her title is below. She claims she is looking into my case. well shall see!! Meeting with a lawyer next week! I am one customer at a time”
On 08/30/10 Jennifer wrote:
Well, I thought I was making progress. I received and email from a “VP” on Friday stating:
B o A – I have been asked to research your situation and get you an update, however in the email you sent I don’t see a loan number, phone number or property address. If you could provide me with a loan number or address, I can get working on your case immediately.
Update on 09/01/10 Jennifer wrote: Here is my lovely update! Yesterday I received a fed ex package! Oh Boy! Inside there is a letter from the “Customer Relationship Advocacy!” of B o A… They sure are getting fancy titles now! Inside was a letter with a financial information worksheet that I need to fill out.. also I need to have evidence of my last 2 paycheck stubs & 3 months of my bank statements. Oh, I thought I gave this to you guys 2 YEARS ago!
I call the 800 number I was given last week and after being on hold for 10 minutes to speak to a “representative” they tell me they can’t help me anymore and I have to call the “Customer Relationship Advocacy” department…and of course, he would transfer me….he did and their offices were closed. Thanks for the transfer buddy!
I called the “Customer Relationship Advocacy” department when I left work….on hold AGAIN, forever, then when they do pick up they ask “How can I help you?” Seriously…I have to tell my story for the 100th time? Shouldn’t you KNOW how you can help me??? Read the notes…if there are any!
After being put on hold 3 times for about 8 minutes at a time, they transfer me to my “negotiator”, um what is there to negotiate??? My modification was approved 8 months ago and I have paid it on time, every month! They tell me that they have lost my paper work and I need to fill it out again or the Senior Analyst will just reject my file….even though THEY lost it! The “negotiator” PROMISES ME, that if I fill out this paper work, that this isn’t going to start the process over….They just need to close out my approved modification because they lost the paper work! HHHHMMMMM, something tells me, that isn’t the case!
Wow…this is a cluster! I mean, really??? Who the h**** is running the show here? Apparently, NOBODY that has a clue! Over it!
Update on 10/26/10: I am not going into my story for the 10th time, it seems you should have it on file (everyone else does). So – apparently, my modification that was approved in Dec.2009 “is under investigation” ….um OK. So now I have my 5th negotiator in 2 1/2 years -because B o A thought it would be faster to get me a new loan modification compared to investigating my first approved modification. (and now she isn’t responding, did she quit too? I hope not,she actually was pretty damn good..hopefully, you didn’t run her off too,and paid her what she was worth.)Why is my approved modification under investigation? Bank of America is under investigation for breach of contract! I would like to have my approved modification to me by Friday 10/29/2010 and my credit cleared & updated by 10/29/2010. If I don’t have a response I will have to proceed. This has dropped my score 160 points. I need to know who my point of contact is moving forward.
On 08/24/10 Sandra Watson (VonDestinon)m Nunica in Michigan wrote: Dear BofA, This letter is just yet another attempt to gain any type of resolution to my issues with BofA. For almost 2 years now I have been applying for a loan modification. According to all the posted pre-qualifications, I do qualify. The first two times I tried to deal with the loan modification department. First they lost all my documents and had no record of anything, that’s after I spent at least 45 minutes getting tossed around from one person to another. During the second attempt, BofA sends me a letter telling me that they have determined (because of late payments on taxes) that they will be establishing an escrow account. I called and explained to BofA, that the taxes and insurance have never been late in the 20 years I have been here. They tell me that in order to qualify for a loan modification, I must have an escrow account. So now instead of the $791.00 payment, I am now having to pay $1132.22 per month.
After the second attempt with BofA I contacted Springboard for assistance. I submitted all my documentation to them and they contacted BofA with me on the phone. All of the information was given to BofA once again and the determination was made that I do in fact qualify and that I should see paperwork from BofA within 7-14 days. That never happened. After a few weeks, I called again and BofA tells me that I did not qualify. A week or so later, I receive paperwork from BofA asking for a list of documents that I can fax. I immediately fax over all the documents with a note attached to my fax cover sheet for someone to please call me and verify that all of the documents have been received, because they had indicated a deadline on the request. Naturally, no call. I called the number listed on the original request sheet, and get tangled up yet again in the BofA phone loop. When I finally do land a human to talk to, they tell me that the paperwork must have been faxed to the wrong number (the number listed on the original request) and that I should fax all the documents to a totally different department (The hope team). Now, I just called BofA yesterday, after being on hold and tossed around for 56 minutes, they tell me that I do not qualify for their home loan modification program, however if I update my financials there may be other programs that I might qualify for. I explained that nothing has changed but sure lets do this all yet again. The representative starts to ask me some questions and to verify the information she has on file for me. She starts to list off about 7 credit card accounts that I do not have, a loan that I do not have and various other debts that I do not have. I asked her if she was sure that she was looking at the right account. She tells me yes and explains that she will take all this off and recalculate everything to see if I qualify. Well, after a few minutes of course, with no explanation, I do not.
Now the other issues I have are that BofA is adding fees to my account out of no where. I called yesterday to find out why my account is now being charged $45.00 for “fees due”. They tell me that I am being charge for property inspections. BofA has to charge for inspections to verify the property is being occupied. Really? BofA has been getting a payment every single month so if the property was not being occupied then why would the loan be getting paid? BofA can not answer my question when I ask this.
In March of 2009 I brought my mortgage current, which had been late for six months. This was still with Countrywide. There was still an outstanding balance of $650.00 on my account which I had an agreement with Countrywide to pay extra on as I could afford. When BofA took over, this $650.00 became a late payment and subsequently the late fees, and other fees had begun and have not stopped. Every month, I am being charged late fees and other fees and I just cant seem to get anywhere with anyone. I would really appreciate if someone at BofA, who really honestly knows what they are talking about could address these issues.
I support John Wright vs. BofA Lawsuit
On 08/25/10 Kanika Webb wrote: Mr. Moynihan, My Current status: I am two months late on my mortgage payments, I am not working and I have exhausted my savings account to cover the monthly payments. I have tried to request a loan modification from Bank of America twice. The first time I was told I do not need loan modification assistance because my payments are current. The second time I submitted a form on-line from my mortgage account page requesting a loan modification and never heard anything from anyone. A couple months ago two different people from Bank of America contacted me regarding a complaint that I filed against Countrywide with the Attorney General that had been forwarded to Bank of America ( since B of A took over Countrywide). Eventually I ended up speaking with Steve Kim, about my situation.Mr. Kim informed me that I was being assigned to someone that will work on my modification. The gentlemen called me a couple of days later (I do not remember his name) , I explained my situation to him and again I was told the same thing “you don’t need help ,you’re current on your payments”. I called Steve Kim back to let him know what took place, and he told me he was gonna contact someone in the loan modification department to see if what I was being told by the other gentlemen was true. After that I never heard back from anyone from Bank of America. I am fed up with the games that Bank of America is playing ,so I asked a family friend to handle the matter for me. I sent a letter to Bank of America authorizing Bank of America to release my loan information to Steven Burns. I received a letter back from Bank of America telling me that they could not honor my request because the signature on the letter did not match the signature on my loan documents (that were signed five years ago?) I am requesting that my request be honored and that my loan be modified, if Bank of America can not honor this request I will have to let the property go into foreclosure. Please contact Steven Burns on my behalf , xxx-xxx-xxx
On 09/02/10 Luciano, Michele: Dear Sirs and Madam, We have a 30 year fixed mortgage with Bank of America (Loan No. (xxxxxxxx) and my family and I have been victim of the downward spiral in the construction and housing market in New Jersey.
My husband is a self-employed Heavy Equipment Operator and has not had steady work for the past three years.
We have fallen behind in our mortgage payments and have been working with a third party since March in order to modify our loan, in the hopes that the market comes back and my husband’s business begins to thrive again.
I am a working mother of four children, one of which is close to college age. We are very involved in the community and lead a very moderate lifestyle.
The third party that I have been working with has had NO LUCK whatsoever with any of the CSRs at Bank of America and I receive harassing calls daily from them, even though I am in the modification loan process.
Can someone please help! We do not want to lose our home. We are very hopeful this will turn around.
On 08/26/10 Nafees Abbasi wrote: Hello, Mr. Brian Moynihan, if you have family then you may understand that I am going through hell for past 18 months. With a little help from you can provide roof to my family. I have tried everything but Bank of America would not help. I know I can’t do much for you beside remebring you in my prayers. Please help my loan # is xxxx and my last SS#xxxx
Best regards, Nafees Abbasi
I started the loan modification process 8 months ago. My closers name is Frederick Chinske. I have been lied too, and will not stand down! I came to B of A for help in lowering my mortgage payment. I had not missed a payment. I was told they could help put me on a 5 month trial period, making minimum payments. I was verbally told by Frederick this would NOT affect my credit! I have in black and white a written document also stating this would NOT affect my credit! I made all the necessary payments. While making said payments I continued to get late notices from B of A stating I had missed a payment, when indeed I had not! When contacting Fred he informed me not to worry about those statements, that they were not accurate. Forgive my stupidity for believing that Bank of America was an honest company! After my 5 months was up, no one called me to tell me what to do next. After calling for several weeks to try and get someone to talk to me, Fred instructed me that my “New Loan” was approved, and what my payments would be, and that the paperwork would be in the mail with in the coming week. I informed Fred that I was still getting the late notices from B of A even though I was making the payments! Once again Fred instructed me not to worry about this, that it was a, “mix up”!
I have so far made 1 of my new payments on my own will since I was never mailed a coupon book. Why is this, if my new lowered loan has been approved? That was 3 weeks ago, and now another payment is due, but yet I’m still getting late notices!!!
Come to my surprise while trying to get an auto loan last night (since I sold my truck to get an older, less of a payment truck) I was denied!!!! Mind you I DID have impeccable credit, a 790 to be exact. After investigating my credit report, Bank of America has RUINED my credit!!! I am shown to be 120 days past due on payments! My credit score has dropped over 150 points!!! How could this be?
I am a hard working American! I deserve answers, and I demand this to be fixed!
“I support John Wright Vs. BofA Lawsuit!”
On 09/01/10 Mody wrote: Dear Sir, I have been trying for loan modification since May 2009. So far no luck. BOA gave me trial payment for 3 months which is $ 2100.00 higher per month, than I can afford.My house forclosure date is 9-16-2010.
I have emotional attachement,I put my hard earned money as a down payment and this is house for us and my chidren, I do not want to loose house and I am no longer young any more. Can any body help me? Thanks I am ready to make payments of $ 3000-3500 per month. My BOA loan nbr # is xxxxxxx Mody
Letter to our Senator…
The Franks wrote the Senator on 09/02/10: Senator Crapo, 10 years ago we secured a home loan through Countrywide and purchased our own little corner of the world in Victor. Since then, our note has been sold and resold eventually ending up in the possession of Bank of America.
In April of 2008 I lost my job in the oil field and subsequently took a construction job that ultimately led to me injuring my knee to the point of surgery. I was not making enough money to pay all the bills on disability and unfortunately fell behind on my mortgage payments. We contacted B of A on several occasions to try and get some assistance or to refinance and lower our payments, but were told they could not do anything.
Now they are foreclosing on our house and have until December 20, 2010 to make a lump sum payment and will not take any monthly payments at all. We tried to set up a plan to make payments above and beyond as to catch up and they refused. No one we have talked to will help us. Where is all the money the federal government has appointed to aid homeowners in jeopardy? Am I just out of luck?
I am sure that you are aware of the class action lawsuit in California, “United Law Group Files Suit Against Bank of America on Behalf of John Wright”. I am including a link to his page. I hope that this letter reaches you and that there is something that we can do to save my family’s home.
We have been given the run around, passed between operators, transfered to different branches, told we dont qualify for a load mod, and just plain shafted.
We are the Franks and we are fighting back!
On 08/04/10 John Glenn & Pamela Anne Osborne wrote: Dear Mr. Moynihan, We are inquring as to why our residential loan modification has NOT been processed, as it was initiated in April 2010. We sent all required information back in April, and all we have gotten is “passing the buck’, and excuses. We would appreciate it, if you would look up our file, and read our letter, as to why we had to do this in the first place. We are both 100% disabled, and on a fixed income. Our builder left the home unfinished, took the draw money, and vanished from the state. We had to apply for credit @ Home Depot & Lowes to try and complete the home to obtain our final draw, and be able to move into our home, paying two enormous extention fees to the construction loan dept., as the builder had basically had the home “dried in”, before he left, and we were just one of many VICTIMS of this charlaton ! Until that time, we had excellent credit ratings.(Over 750). We had to file BANKRUPTCY in August 2009, as this builder took over $65,000.00 of our draw money, and completely drained our savings. We have been selling off our personal assets just to keep Bank of America mortgage payments current, and WE CAN NOT DO THIS ANY LONGER, as if you will look @ our file, our debt to income ratio is unbelievable. When we pay our house payment each month, with our few other bills,(we have not been late), we have no money for the rest of the month. J.P. Morgan/Chase & Citi has assisted their customers in a more timely manner, and BOA has a bad reputation, and that’s just for the average loan modification…..THIS IS AN EXTREME HARDSHIP ON AN ELDERLY COUPLE, putting BOA FIRST each month, and it’s time that you do something for us, or we will have to abandon this home…then EVERYONE loses. The 31% LAW that’s supposed to be in effect should DEFINITELY be used in this case, and MORE !!! We support John Wright vs/ BOA Lawsuit with United Law Group, but we are wanting to work this out with you. We, as residential homeowners, and collectively as a group, think that it is most unfair to tolerate any potentially illegal, fraudulent, irregular, and abusive way of conducting business methods from any company ! We would greatly appreciate ANYTHING significant that you could do to help this individual case, as this would greatly help a 100% Disabled Viet Nahm veteran, and a 100% chemically poisoned victim. THANKING YOU in advance for your assistance,
John Glenn & Pamela Anne Osborne
On 09/06/10 Louise Smith wrote: To Who It May Concern: My name is Louise Smith. I have a loan with BOA that was originally countrywide loan. I have tried to get a modification. The modification was started in June of 2010. All I am able to get from the Hope Team is lies and the run around with DOUBLE TALK. Each time I call to check on the modification I am give a different answer. We need more paper work. Yes, you are being review. Yes, you are now with the under writers. No, you aren’t actually with the underwriters, but will be going soon. Yes, you are still in review but it could take as long as 1 year. Have you ever been jerked around like this? I doubt it. We , the American people are paying for the Stimulus Package given to BOA. Why can’t we get help. No, BOA is sitting on all the money because it will be more profitable to foreclose on our homes instead of helping to save our homes. Have you laid awake at night wondering how much longer you can hang on to a place to live. I bet never. Well, I do every night. I am current with my home loan payments but I cannot by food for myself. I am bearly able to pay my utilities. If I didn’t receive food from friends, I would not be able to survive. I am 74 years old and still working full time to just survive. I have never taken any assistance from my Government. I am a very proud lady but I am almost ready to give up. It would be so easy to end all the pain and stress but I refuse to do so while there is a glimmer of hope. Shame on BOA for such callus and uncaring approach to the housing situtation and the needs of the homeowners. - Louise Smith.
On 09/06/10 Jennie Gheesling wrote: Just wanted advice- we are still waiting on BOA to work with us on a modification. On Friday, Lori Brown, at the office of the CEO told my husband that they were looking at knocking off 80.00 a month. This will not help us, and now they are saying we make too much money….any advice on how to proceed? We are at a year now of asking for help and would really like to save our home. What do you know about these other companys offering to help us? We receive calls and emails daily soliciting our business! -Thanks Jennie Gheesling
On 09/06/10 Genelle Atkinson wrote John: Good afternoon. I am writing you in desperation for help. My husband and I have applied for loan modification. After the 3rd packet we sent back we are in the “review” process. In a phone call to the loan modification dept on August 9th, I found out that we are scheduled for foreclosure Sept 7th. I was advised to contact BOA and let them know that I was with the underwriting dept and BOA would postpone. I have called everyday! And in the past week up to 7 times a day! Each time I have been given different answers about my postponement. Then on Aug 31st I was told by modification dept of estimated closing date of Sept 9th. I again called BOA and spoke with a gentleman in the evening of 31st and was told he have never heard of postponement and I needed to pay 17000 by Friday or I lose my house! After a sleepless night I called BOA again and got a rep named Amanda, she was so helpful and even emailed my underwriter to make sure of closing date. Still I have NO POSTPONEMENT and Monday is a holiday. Yesterday I spoke to another rep Jeannette and she was also very helpful and explained the person at BOA who submitted my postponement on 25th did so incorrectly! She put me on hold and spoke to supervisor and also placed notes in system. I do not know what else I can do! I have contacted an attorney who has advised me to file for emergency bankruptcy which I DO NOT want to do! I am out of options and am hoping you. Can help! Thanks Genelle Atkinson loan#xxxxxxx
Update on 09/09/10 Genelle wrote: I wanted to update. On Tuesday I heard from a advocate from BOA Felicia Ford and she said she was responding to my email and was going to try and get my house reinstated and work on modification and would get back to me within 48hrs. I called yesterday just to follow up and she was out. I am still praying everything is going to work out. Thanks for your blog for helping those who have lost hope. Genelle
On 09/06/10 Genelle Atkinson wrote: I have now called all day Friday and Saturday with no resolution. I AM ONE CUSTOMER AT A TIME”. I am still told by your modification dept that the “good news” is I am under final review with closing estimated for the 9th. How can that be if my foreclosure date is 7th! .
I now support John Wright vs. Bofa lawsuit!
On 09/07/10 Rhonda Jennette wrote: hello mr. st. laurent
hope you had a good vacation. im emailing you to let you know that i emailed the ceo (BRIAN T. MOYNIHAN)of bank of america today. Friday sep. 3 2010 we received a dvd from boa informing us of ways boa is helping struggling homeowners and what our options are. in our case its a quick fix simply use our escrow funds that are sitting in our account to bring our loan current i will foward you a copy of this email just for your information. thank you for your time. -mrs. rhonda jennette
Second email: I requested at this time for the overage to be used for July 2010 payment. This would bring us current on our loan. The answer was no and i was told i would need to bring the loan current and the escrow would be refunded to me. I explained that i understood why a check couldnt be issued to me but asked for an explanation of why the escrow funds couldnt be credited to my July payment. There was no explaination. I then asked for an escrow ananlysis so i could see exactly what monies have come in and what has been pd. out and was told thats not possible either due to the fact BOA only does 1 escrow analysis a yr. My homeowners ins was pd in Aug. 2010 and taxes arnt due again until March of 2011. So right now there is enough money to make a house payment with my escrow overage.
On Sept. 3 i received a dvd from BOA which informs homeowners of thier options if they are struggling with mortgage payments. I had to laugh. The bank that you operate has enough of my escrow money to bring my loan current. Seems to me this would be an easy fix. Maybe you can inform me of the reason why this cant be done since you are starting a campaign to help “One homeowner at a time.”
Months ago i gave up on a loan mod. with BOA. I grew frustrated with repeatedly being told by your reps that we qualified (over the phone) and paperwork would be sent to start the process and the paperwork never comes.
I decided to wait on the escrow funds and get the loan current with these funds.
I shouldnt be surprised that I have been told one thing regarding escrow funds and another is being done. Its the same problem we had with the loan mod. we gave up on. My question to you Mr. Moynihan is how can you help me? You obviously desire to help homeowners or thats the impression i got when i watched the dvd from BOA. Hopefully you will have a resolution to help me. ” I am One Customer at a Time.” I also have one more question are you aware of RESPA guidelines especially section 6 and 10 which deal with escrow issues specifically? Its my understanding that mortgage companies cannot hold more than the equivalent of 2 mos of escrow payments or if the loan documents state something different that should take presidence. Our loan papers with TBW state that anything over 50.00 should be refunded to us. With that being said I hope that you understand why im questioning your understanding regarding RESPA guidelines. If Im wrong please correct me. Im sending a copy of this email to the HUD counselor who is trying to help us regarding all the concerns we have with our FHA loan serviced with BOA. I also wanted to request a escrow analysis one more time before I order a forensic audit. My goal is to bring our loan current the quickest way possible stop the stress and move on with our lives. We have been dealing with BOA loan issues for over a yr. Our oldest son is in Afghanistan fighting for the USA. Thats enough stress for anyone to deal with. Eliminating mortgage stress would be great. -Mrs. Rhonda Jennette
Update on 09/07/10 Mrs. Rhonda Jennette wrote: Hi john just following up to let you know i sent an email to brian moynihan today and got a call this eve from BOA this eve! Nothing is resolved with my issues but i was thankful to have his email address. so thank you for posting it. i fowarded the email to you that i sent him and will keep you posted. thanks keep fighting the good fight! – Rhonda Jennette
On 09/07/10 Jennifer Conwell Hammonds wrote: I”m not upside down on my mortgage, I just want to pay my house payment on time and Bank of America has lost my first house payment(had principle check that was in same envelope!) , paid by phone, they applied one payment, tried to pay 2 payments ahead by phone, sent my money to bond loan co. and charged me late fees and say I’m delinquint. This has been an ongoing struggle for months, hours on the phone, every “customer service” rep. tells me something different. I’m sick of this and need someone to help me stand up against BofA, people should not be treated like this. Do you have any advice? After about a total of 6 hours on phone over 3 days(stopping each day after getting so mad at the unbelievable run around) I found out AL Housing Finance Authority had cancelled my bond loan with BofA due to lack of proper paperwork and sent it back to them, Bof A still doesn’t know this and has sent my money to AHFA and took my phone payments and then charged me late fees and say, well I already told you that. HELP!!!
My horror story started in January, 2008 with Countrywide. Tried with them got the same ….as everyone else – nothing was accomplished. In July, 2008 started with Naca save the home, since, then hundreds of calls to both B of A and Naca nothing still has been done. But, I can assure you plenty of lost paperwork and files on both sides. I have faxed, mailed, and refaxed so much paperwork and everyone els , also, that they must be throwing it all away. I am 65 and disabled and have a great deal of lost income ,due to the economy. I was told I do qualify for a modification and that I was on a special project list. Well, we are all on a special project list of B of A to take all our homes regardless if we qualify. When is this going to stop, B of A is a corrupt, evil organization and must be stopped. They were bailed out with the sweat of the american people.
It is going on 3 years in January and still no modification! I for one, am willing to walk on Washington, God willing, and let the government know We won’t take it any more. The banks must do it right! We must organize before we are all living in tent cities! Call me or e-mail. -Ms. Pat Pourazari
On 09/08/10 Kendra wrote: I just posted on United law groups page, but i would love to share my story with you, and hopefully you will be able to help me, or at least advise. I am a 42 year old widow, with a 13 yr old son, and an 18 yr old daughter. My husband took his life in front of me four years ago, due to work related stress. Needless to say, I have a very hard time coping with alot of things, but I have to stay strong for my kids. Since my husband’s death, I have been getting the run around from BOA. Every time I call, I have to rehash, why I fell behind in my mortgage. LOOK AT THE NOTES….my husband is deceased. Due to the recent circumstances of a near foreclosure on august 31′st, I didn’t even get to register my daughter for her first semester of college. It is a sad situation, what these so called “GIANTS” are doing to peoples lives. The following was posted on United Law’s website. Thank you, and please feel free to contact me by email or by phone. My phone number is XXX-XXX-XXX. Thanks in advance, and God Bless you in your fight, I am behind you all the way.
Kendra Also Wrote: After 11 months of “trial” payments (supposed to be 3 months) that I faithfully made, I was finally sent a loan mod on July 17. 2010 outlining the terms. I was given until August 16′th to respond. I had the documents reviewed by an attorney, notarized, signed accepting it, and returned on Aug 3, 2010. A BOA employee in PA signed for it. On July 30th I received a letter from BOA’s attorneys, with a forclosure sale date set on ,my home for August 31, 2010. I have been frantically calling every day since, and they told me, the sale date would be cancelled as soon as the paper work was entered into the computer. I was calling every day, and getting a different story every day. After contacting my local representatives office for help, I was told that I declined BOA’s offer on August 16th. HONESTLY???? Why would I be calling every day? Where is the proof of me declining an offer, when they received signed papers on Aug 3rd accepting the offer. Now the story has changed,they claim I was too far behind with my mortgage, so I’m not approved, yet the papers they sent me were an approval, not a PRE APPROVAL. Until the very last minute, someone from the “office of the president” at BOA was claiming to get the sale date delayed, while I sat in the bankruptcy court in Boston, waiting to file to save my home, after they strung me along, and sent me documents that they later claim they shouldn’t have sent. I was forced to file bankruptcy to save my home, and buy me some time. I will have to struggle more than ever to make my payments now through a bankruptcy, but I cannot, and will not lose my home. You see, everyone has a story, my story is my husband at age 40 passed away four years ago, and he was the main income source. My husband repaired designed and built my son’s room for him. His heart and soul are in this house, and it is a huge part of what we have left of him. I lost my husband of 16 years, and my kids lost their dad, I can’t let them lose their home too.I will not let BOA make a fool of me any longer. I am attaching a pic of my son’s room, and the love my husband put into this. PLEASE HELP US FIGHT THESE UNCARING SELFISH GREEDY PEOPLE!!! My foreclosure sale has been moved to October 24′th so I am still racing against the clock.
Update on 09/09/10 Lisa wrote: Hello, I had someone who claimed to be a manager call me back yesterday evening said they needed to know when my original lender sold the loan to them and didn’t leave their name or a call back number. I already provided numerous B of A reps with this information every time I call in so not sure why they wouldn’t have it in a notes section. I am going to call back again today and reprovide the information – we shall see! Thanks, Lisa
Date: 10/17/10 BofA: Good Job BofA
On 10/17/10 Lisa wrote : Hi John, Just wanted to follow up with you I finally got my final disbursement check in the mail yesterday! BoA actually had two different reps contact me with the tracking number and to follow up on the status. I’m just glad it’s finally over!
Thank you for your support and good luck in all your efforts,
Mr. Wright-I got this information off of the BBB website in reference to a possible “class action” law suit against Bank of America. I am interested in participating, however, I am confused as to if you were “bought out” by Bank of America from another mortgage company or if they have just given you the “run around” in general.
This is my work email, I check it all of the time the cc: is my home email that I check every few days. I would love to visit with you about this.
Thank you for your time.
Have A GREAT DAY!!!
On 09/08/10 Jessica Baca wrote: Dear Mr. Moynihan, I have been trying to work with Bank of America for almost two years to secure a modification to save my home. I was out of work for a long period of time and was unable to make my monthly payments. I then later was divorced and found myself finding work, but still was unable to make the regular monthly payments. My home appraised in 2006 for $680,000 and today it’s worth is $235,000. I am willing to negotiate and pay above todays worth of course, but I need to make the payments work with my current income. I have been around and around with your modification team and still have gotten nowhere. I was a responsible borrower, but life happens. Where’s my stimulus offering? I am very disappointed with your company and the way the way they treat their customers. Either way B of A is going to take a loss with my home, I would just hope they would allow me to stay in my home, by doing so you would would make a higher profit than foreclosure and allow my family to keep their home. By the way, I support John Wright vs. BofA Lawsuit!-Sincerely, Jessica Baca
Update on 09/30/10: Good Morning John, I received a response yesterday from Philip Brady a customer rep for B of A. He stated I do not qualify again…he said my income is not sufficient to qualify for a modification because I do not qualify for a $600,000 dollar home…well yeah, why don’t you think I can’t make my payment? When I orginally bought my home my income was efficient, but thanks to the economy the business I was working for was forced to close their doors. My house is now worth approx. $233,000 and Bank of America is refusing to lower my principal or make an reasonable offer that will keep me in my home. At this point, I feel defeated and overwhelmed. I have been working two years with B of A trying to come up with a reasonable modification. They once again refuse to help. Philip Brady also stated that I have a sale date in 35 days…this is the first I’ve heard. A notice would have been nice. I would like to join your class action lawsuit if at all possible… Sincerely, Jessica Baca
We have been over 3 months in this process and no one knows what is going on with it no matter how many times we call. They can not explain the process. We are told to not make our payments, and then to make our payments.
We were current when this started. We are 2 months behind now due to your people’s advice. We have started making payments again, although this is may not be possible since I lost my job at that time.
I am struggling to make as much temporary money as possible, but after reading some horror stories on the web, I am wondering if there is really a program at all. No one has actually qualified that I have seen.
We sent in our paper work, and after setting there for a month, they said that they needed signatures on the tax returns. We did this, sent it back, and NOTHING happened, nobody called and no one could tell us what is going on.
One month later, our loan is “escalated”, what that means even your people can’t tell us. They say “maybe its going to the underwriter”, or “just wait and keep calling in”, or “it’s very busy here”.
Please have someone handle this, we have been told that we “qualify”. Other B of A collectors call and have no knowledge of this.
Please waive the late fees, we want to keep our home and not default on our loan if at all possible. I do not believe that there is a process and if loan modifications exist, we will never get one, qualified or not.
Please help us!
I support John Wright vs. BofA Lawsuit!
I AM ONE CUSTOMER AT A TIME
Larry and Linda Ducas
called back to say she had “found” our file in the Equator System but there is nothing resolved. We shall see.
Update on 09/16/10 Barbara Rose Wrote:
Mr. Brian T. Moynihan, President
Bank of America
100 North Tryon Street
Charlotte, NC 28255
Update on 09/16/10 Barbara wrote: Dear Mr. Moynihan:
it. I sent the payments in as instructed, and continued to get calls about outstanding money owed, and being in default although whenever I contacted you, was never able to find out why. I could never get past the initial customer service person until one day when I got angry and threatened a lawyer. Not until then was I told my account would be put in an escalated status, and I would hear from a supervisor, in which I never did. I continued to make the payments according to the loan mod and they were accepted, but you still continued calling me telling me I was in default. Not until a couple months ago as I was going through some paperwork did I discover a lost piece of mail from B of A stating the default was because you never received my paperwork! Really? I sent every piece of required paperwork back, notarized and within the time required in the self addressed Fed Ex envelope sent to me with the loan mod paperwork. Since then, in June of this year I have had a job loss
and still tried talking to you people to no avail. Now my home is in foreclosure, but I will guarantee one thing. I have more proof than you that I was approved for the loan mod in Dec 2009, and there is no reason
I should have continued to receive calls that I was in default, and I am not going down without a fight. It was everyones understanding that the large amount of bailout money you received from the government was to
help people save their homes, not defraud them with trivial red tape and other unjustifiable business practices which only shows that you would rather foreclose on the property than help.I would love to see the numbers on how many loan mods have been offered, approved, denied, etc. but yet I do not see you as being safe with these numbers as it is just
a matter of time before it catches up. How about using some of that money to construct a new department that will receive the paperwork that is being sent in appropriately, and quit blaming it on the homeowners
for not sending it in in the first place when they did? You will go down soon with all of the lawsuits and complaints, it is inevitable. Hope you are proud of yourself in the meantime knowing that you are fraudulently using the governments bail out money to rip people out of their homes wrongfully. I do pray that justice will be done here in the form of
stripping you people of your reputation and your power soon. Shame on you Brian Moynihan et al. for allowing this to continue, and I hope you go down just as Angelo Mozilo and Countrywide did. Just make sure when
you exit and you’re about to lose your home that you hand them your paperwork for a loan mod on your way out, otherwise be assured they will not get it. This is being sent to the OCC, BBB, State Attorney General,
FTC, Senators, Congressmen, Center for Responsible Lending, State Department of Finance and Banking, and President Obama.
“I support John Wright vs. Bank of America Lawsuit!”
My name is John Wright AND I AM FIGHTING BACK!
All Rise! The Honorable John Wright has left the Courtroom of Public Opinion!
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