On 07/07/10 Dennis and Nancy Frost wrote: We have been trying to get a Loan Modification since 2008. We had been with Countrywide for 7 years. When job loss in 2008 and the employment industry failing, we found ourselves struggling to make ends meet. It was then we were told to apply for a Loan Modification through Countywide. Month after month Countrywide told us we were still under review, we were told twice that our modification papers were FedEx to us then found out they lied! At the end of 2008 when B of A took over because of Countywides failing practices. It was then we knew we had to be facing some serious problems and sought help through an agency to be our mediator for us. It took Bank of America a year to finally give us a trial period of 6 mos payment at 50% less then our regular payment. When we made our 5th payment we received our papers documented as a Loan Modification. We were to sign this so called Loan Modification that ended up being more than our original payment before we applied. We were told to make these payments and we could be concidered a refinance in 6 mos. We were to start our first payment Jan 2010. In Dec 2009, an injury causing disablity didn’t help us get these higher payments made. We called our local Senator for help and was instructed to call the HOPE Foundation. We did and when explaining our situation the HOPE Counselor said we were not in a Loan Modification but a Forebarence. Not what our paperwork said. The HOPE Counslor said by the information given we fell into the Making Homes Affordable and sent us a packet to fill out and send in to B of A.We sent it certified mail and did receive a registered mail via email from them confirming receipt of our packet. It explained it could take 30 to 45 days before we could inquire about our loan. We waited and called after 45 days. We were told to call on a certain date and we should know the answer. We did and the answer was NO. During that phone call we explained our situation had changed from job loss to disablity. The represenitive said B of A just started offering a new program called HAMP and we should apply for that because we pre-qualified over the phone with him. Again we received paper work. It is now that we are starting over to get a Loan Modification with B of A. We feel we are being taken advantage of and that B of A really doesn’t care, they just want to see how high we can jump. Well if trying to save our home isn’t showing us jumping I don’t know what you’d call it. Because we have been going through this pain taking process since 2008 it has force us to research and question the integrity of B of A. Our findings were upsetting! It proven that B of A has no intentions of giving anyone a loan modification. I would hope this not to be the case however we have to take the stand that we support John Wright vs. B of A Lawsuit!
Dennis and Nancy Frost
Update on 07/09/10 Dennis and Nancy Frost: John, I just got off the phone with Rebecca Boles at B of A. She is faxing me a five page financial sheet to verify that these are the same papers sent to us before. She will be looking into our case to see if a Mitigater has been assigned to us. She wants us to fax her all our paperwork to her and she will personally work on our case.
She asked what we wanted ultimately, we told her we want to keep our home, stay in our home and have payments reduced to save our home. She said that wasn’t an unreasonable request and will research the details of our past applications to find out what is keep us from getting the modification.
She hopes to get in contact with us by Monday of next week.
I’ll keep you posted as this goes along.
We still support John Wright vs. Bank of America Law Suit.
Update on 07/12/10 Dennis and Nancy Frost wrote: Hi John, I hope you had a pleasant weekend. I am updating you on our process for the HAMP Mod.
This morning I called Rebecca Boles regarding our modification process. She had me fax over our new financials and will help us get the process for an approval going. She told me I should hear within 48 hours on who is assigned to our case.
She opened my eyes when she told me who our mitigater/litigator was on the MHA application we didn’t qualify for. We should have know that within the first 48 hours of their receiving our packet. All we received was a register email confirmation stating they had our last packet and it would take 30 to 45 days before we would hear from anyone. As you know, we had to call them to find out we didn’t qualify, and still to this day we haven’t received that denial letter.
We are crossing our fingers in hopes of hearing something positive this time.
To be continued, Nancy Frost
Update on 07/16/10 Dennis and Nancy Frost wrote: John, Right now you may be at court, I just want you to know we are praying for you today. Last night we called B of A just to see if we could find out who our Negotiator is. We were told that there isn’t anything on the system showing our packet was received yet. It was faxed in on Monday, the 48 hours has passed even with the oops factor worked in. We were directed to several different phone numbers to inquire on our HAMP. When we called the third number the woman (Pat) said her department can’t give detailed information on our modification because she is the collection payment department. However, she seam to want to give us as much information as she could. She said we should be contacted by a letter within 10 days. We asked 10 days from when they receive our financials? She said no, from when it was faxed. She offered more information that B of A now has improved their processing of the program and getting the qualifying process quicker. We asked if we should call back again next week to see if they need us to supply more information for them. Pat said, it is best to call because B of A will not take the time to contact us of any missing documentation that may be needed. We replied to her saying, “so, B of A is putting the communication on our laps and it is our responsibility to call and call frequently?” She answered, yes. She ended the call with stating again that they have improved the qualifying process and we should stay in contact with our Negotiator once we find out who he/she is. Sorry to keep emailing you with our information. We haven’t quite figured out how to do this on the piggybankblog. We are Dennis and Nancy Frost and we support the John Wright vs. B of A lawsuit!
On 07/20/10 Nancy Frost wrote: Well, no call yesterday from Rebecca Boles as she said she would. Still don’t know who our Negotiator is.
Update on 07/21/10 Nancy Frost wrote: Did get a call from Chris Ross of B of A Home Retention Department to be our negotiator. He was instructed not to call my cell number but proceeded to do so. Chris left a message with a blocked number and didn’t even leave us a number to reach him at. I called Rebecca Boles, she was helpful to give me Chris Ross number 800-405-0078 x3670 but when calling, all I get is his voice message. Rebecca did want me to call her back after I spoke to him. In his message he stated that we did not fulfill our three month forbearance payments. What three month forbearance? We had a forbearance hidden as a Loan Modification with payments for 30 years at 95% of our income. Not leaving a return number is playing dirty pool! If we don’t catch up to him, I guess it’s another email to Mr. Moynihan CEO.
Really support John-Wright vs BofA Lawsuit! The Frost’s
Update On 07/22/10: I haven’t done anything just yet but just received a call from Rebecca Boles. She asked how I was doing and I told her we haven’t heard from Chris Ross. She let me know that both she and Chris have been corresponding via email. Again, she told him to call the number I asked to be called on. I also told her my husband has been calling Chris all day.
She asked some questions concerning our case. She needed clarification regarding what the 3 mos special trial was. I let her know there wasn’t one and that I’d like to see the paperwork on that. She agreed and also would like to see these papers too. I explained that we were put into a modification back December 2009 after making 6 mos of half what our regular payments were. I told her our modification papers in Dec 08 was to start making much higher payments (over the original amount of our loan) for the life of the loan.
Payments were to start Jan 10, which we made that but with my husband getting hurt in Dec 9 our income became even less than before.
Rebecca will research and find what these papers are regarding that 3 mos special trial and get back to us.
Update on 07/21/10 Nancy Frost wrote: Since our last update on July 22nd & our email on July 7th to the CEO, we received a call this morning Saturday July 24th from Chris Ross at Bank of America. We have been trying to reach him and was very pleased he took the time to call on a Saturday.
Speaking to Chris, we were able to clear some information up regarding our case. He asked us about a letter sent to us on June 19th requesting more documentation from us. He realized by our puzzled response that we didn’t know what he was talking about. As a result Chris will be working our case with his direct manager Chris Alatorre. Chris Ross hopes to call us by Monday to tell us what B of A will be able to do for us.
Chris Ross was very pleasent and understanding of our situation. We are feeling more hope that we will be able to save our home.
We support John Wright vs. B of A Lawsuit! The Frost’s
John, Today we received a call from Ms. Boles today asking how things are going. She wants to close her side of our case but only if we have been in contact with our negotiator Chris Ross. We have been in contact with Chris only from last Saturday, still haven’t heard anything on what he and Mr. Alatorre have come up with for us. It sounds like there are some non communication between Mr. Ross and Ms. Boles however Ms. Boles did say she and Mr. Alatorre have corresponded many times via emails. She stated there is still an issue regarding some letter sent to us from B of A on June 19th and based on that letter (we never received) we were to fax more information within a time frame and failing to do so would automatically decline us from the program. Since we didn’t received this letter, we didn’t know anything was needed and our file was closed as declined from the program. What ever this letter said had someone or some departments fax number where we were to fax additional documents. It is this issue of who or where this letter originated that Chris Ross or Chris Alatorre are not able to proceed with our case. You’d think one of them could override this issue and get a move on to our modification request. We called Chris Ross today only to again get his voice machine again. At this point now, we feel all B of A has done for us is just give us false hope and more problems of communication to us or lets say the lack of from our negotiator and his manager to us. All because of a letter said to have been mailed to us on June 19th for us to supply more information by fax. It is that fax number both Chris Ross and Chris Alatorre are needing to free up their hands to move forward with our modification. What felt as redemption for B of A has now fallen to distrust again. We are feeling pretty low right now that our modification request has been halted because of a noted stated on their system of a letter sent to us on June 19th, with a fax number, this fax number a lousy fax number stopping the procedure of our modification application.
This keeps us on to support the John Wright vs. Bank of America Lawsuit!
On 08/01/10 The Frost’s wrote: Dear Mr. Moynihan, Ms. Desoer and Mr. Price:-We received a call from Ms. Boles Thursday 7/28/10 asking how things are going with our Negotiator Mr. Chris Ross. She wants to close her side of our case only if we have been in contact with our negotiator Chris Ross. Chris Ross did call us on Saturday July 24th to explain the process to us regarding the HAMP program. He questioned us about a letter sent to us on June 19th stating requests for more information. Mr. Ross stated by our reaction that we never received this letter and that we didn’t know what he was talking about. In our conversation, Mr. Ross told us he would be working directly with his manager Chris Alatorre to see about getting us a modification with B of A without going through the HAMP Department because that could delay our process. He explained to us, he and his manager would help us get a modification quicker to by pass delays going with the HAMP Department. Mr. Ross said to give him about three days but hoped to calls us on that coming Monday once a decision was made. As of to date, we haven’t heard anything on what he and Mr. Alatorre have come up with for us. It sounds like there are some non communication between Mr. Ross and Ms. Boles however Ms. Boles did say she and Mr. Alatorre have corresponded many times via emails. She stated there is still an issue regarding some letter sent to us from B of A on June 19th and based on that letter (we never received) we were to fax more information within a time frame and failing to do so would automatically decline us from the program. Since we didn’t receive this letter, we didn’t obviously didn’t fax anything our file was closed as declined from the MHA program. What ever this letter said had someone or some departments fax number where we were to fax additional documents. It is this issue of who or where this letter originated that Chris Ross or Chris Alatorre is not able to proceed with our case. You’d think one of them could override this issue and get a move on to our modification request.
We called Chris Ross Thursday July 28th only to get his voice machine which has been common. At this point now, we feel all B of A has done for us is just give us false hope and more problems of communication with us or lets say the lack of from our negotiator and his manager to us. All because of a letter said to have been mailed to us on June 19th for us to supply more information by fax. It is that fax number both Chris Ross and Chris Alatorre need to free up their hands to move forward with our modification.
What felt as redemption for B of A has now fallen to distrust again. We are feeling pretty low right now that our modification request has been halted because of a noted stated on their system of a letter sent to us on June 19th, with a fax number, this fax number, a lousy fax number stopping the procedure of our modification application.
We are to call Ms. Boles Monday August 2nd, and let her know if we can give her the okay to close her side of our case. What are we to tell Ms. Boles on Monday? Below are our documentations since July 7, 2010 that explains our struggle in more detail.
This keeps us on to support the John Wright vs. Bank of America Lawsuit!
Update on 08/02/10 The Frosts wrote: I had a phone conversation with Ms. Boles this afternoon after she received my email from this weekend forward by Ms. Barbara Desoer. I am appreciative that Ms. Boles is staying on our case until she knows our modification gets to an underwriter. I express my feelings of not hearing back from our negotiator Mr. Chris Ross who gave us encouragement over our case during our one and only call from him. We have tried to get in touch with him since leaving messages without a return call. I told her it felt like the process became a dead fish again. Ms. Boles assured me that she will not close our case on her sided and will get our Negotiator and his manager moving on it. Ms. Boles has been the only consistent contact person who always give me a call either addres/ing our issues or just checking in on how we are doing. If anything, I can say that Ms. Rebecca Boles has been very nice to work with.
Update On 08/09/10 The Frosts wrote:
Rebecca Boles called today. She informed us that Chris Ross is out of town until Aug 16th. Chris Alatorri is working to get us into something, however we are being told again since we are already in a modification that exceeds 31% debit to income, we can not apply for another modification for 12 mos.
Back in May when we applied for the MHA due to my husband’s disability, we were declined from program. We were told by B of A that they have a new program called HAMP and we qualified over the phone for this modification.
Today, Ms. Boles called and didn’t sound too promising regarding our HAMP. Chris Ross’s manager is trying creatively to get us something that will work for us but because our loan is a Freddy Mac and Fannie Mae, we are not falling in favor of the guidelines. I don’t understand why back in May we were encouraged to apply for this HAMP when told we didn’t qualify for the last one because we didn’t meet the 12 month stipulation. Ms. Boles said the HAMP program only went into affect this month.
So, long story short, because we haven’t been able to meet our exceeded payments from our 2010 (first payment made Jan 1, 2010) modification, and due to our circumstances in income due to disability, it looks now like B of A will be taking our home from us.
Tell me, does this statement; the only way Fannie or Freddie loan wouldn’t be approved is if payments are less than 31%? I can’t find Fannie or Freddie saying wouldn’t be approved if already in a modification…….
This stimulus will even enable homeowners with bad credit, an upside down home loan, or other financial problems to get approved for a mortgage modification from Fannie or Freddie. That is because it is guaranteed in President Obama’s plan. The only way this will not benefit homeowners who use Fannie or Freddie is if they pay less than 31% of their monthly income towards their mortgage payment every month. That means that regardless of the financial, mortgage, or other problems a homeowner is facing, they can get help lowering thee monthly home loan payment by getting a modification.
Update on 08/11/10:
Didn’t take much today to become confused with Ms. Boles call asking me if we mailed in our HAMP papers. She is being told by Chris Ross’s manager that we are being declined for the Making Homes Affordable (MHA modification) because we are in a current modification and can’t be considered for another for 12 mos. The part that becomes unclear and confusing is why back in May when we were declined the MHA because of the 12 mos stipulation would we be told to apply for the new program B of A just started (in May) called the HAMP? When we called see about the HAMP modification, we were asked several questions including what caused us to default on our current modification and from those questions, we were Pre-qualified for the HAMP. That is when we started receiving packets after packets of the same information. Before we mailed in our HAMP application of 30 plus papers, I spoke to Ms. Boles to make sure we weren’t leaving anything out that would slow down our process for the HAMP. Today Ms. Boles feels that we are not being looked at for the HAMP because the paperwork not being in the HAMP department. She feels based on the emails back and forth with the two Chris’s that we are being looked at again as a MHA not a HAMP and that B of A didn’t offer this HAMP program until this month. Based on this she said again that things are not looking good. I explained to Ms. Boles on July 24th, we spoke to Chris Ross and we spoke about how the HAMP process works. Chris asked us again what caused us to default on our current modification (MHA), we explained our payment over 45% of our income and then with our misfortune of disability, our income became worse. We told him he should have everything there in front of him of 30 pages including our explanation of our situation (Hardship Letter). Chris confirmed that yes, he had all our financial and our hardship letter and everything. He stated that he and his manager Chris Alitorri were going to work together to get us into an in house modification with payments being 31% of our current income and something like a 2% for 5 years and then a graduating 1% each year after that. Chris said he would like to do this first so we could be in a better situation faster to save our home then to go through the long process of the HAMP department. Chris said he’d like to get us done and have our first payments start October 1st. Chris was to get back with us that week to tell us when our modification would at the underwriters. We heard nothing.
Right now the only thing we know to do is to send our paperwork in again via FedEx however it will be going to the attention of Ms. Boles, Chris Ross and Chris Allitorri. Hopefully since I asked today for a three way phone conversation but was steered away from that we can get clarification to our case.
What I’m hearing from B of A today from Ms. Boles regarding all of the programs (MHA, HAMP, HUMP) is that they’re all the same. They all have the 12 month stipulation if you default on a current modification even though they knew you wouldn’t be able to make those payments. Which means, you don’t get to save your home even if your spouse became disable after the current modification or if your spouse died, or if you both became terminally ill with extensive medical expenses. Banks always have had the guidelines to not loan $$ if a person is over 41% of their income. It is however okay for them to give a modification to homeowners at an 80% or higher debit to income knowing there is no way the homeowner can make those payments. So, where does this 31% business come in if our current modification was to help us? It sure isn’t at 31% of our loan amount to income before the disablility! If our payments back then were decreased to 31%, we would not be defaulting even with the disability. So, after being told by our now Negotiator that he can stop all notices and work to help us save our home, get our payment to 31% is not really the case. Our situation, we already have been declined an MHA because we defaulted on a modification and have to wait 12 months before applying again. This also means the HAMP and HUMP and any other OBAMA plans. Why then if this is the case and our last Negotiator Mr. McKee encouraged us to apply for the HAMP because of the 12 month stipulation? Wasn’t that implying that we had a chance to get the 31% regardless of our default on our current modification? All I see is the staff of B of A sitting there and having a good laugh at us. Wouldn’t it you?!
Email to John on 08/11/10: I think the BANA is just a bunch of BANANA’S! I would like to feel B of A will do something for you but like us, we don’t have any confidence they will do anything to help, they’ll just help to destroy the American dreams. Also we didn’t thank you for the blog page you gave us during this horrible ordeal. It is appreciated. Thank you, Nancy
On 08/16/10 Nancy wrote: Our Negotiator Chris Ross called. He told us our income is too much for the program. HAMP only allows a $200 reserve and we are over that based on our gross income. We’re told we’ll know a yes or no answer within 48 hours. Once the disability ends because it is temporary and looking at the construction in our area including the winter weather starting soon here, we may be looking at unemployment when able to go back to work. Also if the company will have a job to go back to or even allow a return to the company. We have a $938 difference from our gross income to the net, $938 is taken out from the gross total and with our expenses we are over the required amount of $200. Should have included the expenses helping our son’s when they were out of work.
Email to John From Frost’s 08/18/10: Good morning John, Wow, to my surprise this morning I received a call from our Negotiator Chris Ross. We are approved for an In House Modification of a 30 year fixed at 4.25%. This brings our current payments down by $400. If we pursue and continue with the MHA programs we would be assessed more penalties and late fees and a longer process. Chris based our modification by our gross income and our loan balance to date to a 31%. Both of us will need to reduce our 401K amount for awhile and we’ll have to figure out how to cut the cost on our fuel bill both traveling and heat. I asked Chris if I could relay the information to Dennis before giving the final answer and call him back. I tried to call a couple of times already and he doesn’t answer. I hope that isn’t a bad sign if we can’t reach him. Would hate to think if we can’t get a hold of him that we could stand to loose this offer. What’s hard about his offer, is we net so much less than our gross and worries me about being able to stay a float. Nancy Frost
Email to John on 08/18/10: Hi John, Just wanted to send our Senator a note about our out come with B of A. I had to let him know what a help you were for us too. We really can not thank you enough!- Nancy
Since your August 5th response to my housing issue applying for a Modification Loan through Bank of America. Today we received a call from our Negotiator from B of A offering us an In House Loan instead of a HAMP Modification. This In House Loan gave us a much better interest rate and it is a fixed 30 year loan. We were surprised B of A took the time to work with us so we can save our home. Though we are unsure of our future with employment, we are holding on to what ever hope we can as so million other homeowners to stay employed or just get employed. Our hope now is to maintain the new payments without incidents and stay in our beautiful town of Alpine we love so much. As far as the John Wright vs Bank of America, I am very happy that you are taking time from your schedule to monitor John’s situation on the piggybankblog.com. He was a big help to us. His guidance was valuable and he isn’t doing this for any money, just because he wants to. His misfortune with B of A needs to turn around. Our hope is that B of A will take the time to give John Wright the help he deserves and all of the other deserving homeowners across the states.
On 08/23/10 The Frost’s wrote: Thanks John! I just received this today, had a very busy weekend. I usually do not like to draw attention to myself but happy we did in respect to a very serious cause! Our hope is that B of A would just look at themselves and really ask the deep rooted question, “Are we doing all we can do for our Customers?” It sure would be easier for them to concentrate on the Customers rather than being selfish and greedy. Especially with the word “America” in their name and emulating the countries Red, White and Blue colors for their logo. As an example, we started our process around July 7th and received a call from our Negotiator last week August 18th giving us a fixed rate loan. Nothing has been finalized yet until we receive our documents to be Notarized which should be soon. If B of A would use this as an example of how all B of A customers should be handled, wouldn’t this type of Customer Service make them the Number One Bank of the Nation?! With out a doubt it would!
We support John Wright vs. Bank of America and we the Frost’s fought back!
It seems so simple yet why is B of A is shunning homeowners from trying to save their homes, I just don’t get it. It took them about 45 days to review and come up with a solution for us. So, why it is so hard for all the other homeowners is beyond me.
Now, it has been a week today since we heard from our Negotiator Chris Ross about getting our Note, to sign and notarized. Looks like we’ll be calling today to see if he answers and gives us some idea where the Note is. We have been making our Postmaster check and recheck everyday for our FedEx and nothing yet. I would hate to think the Note would be delayed (time sensitive) so we are disqualified from the agreement because we didn’t return the notarized set back in time. But, I guess that’s where faith comes in and we need to feel that B of A wouldn’t do this to us.
We’ll keep you posted!
We are the Frost’s and We are Fighting Back!
On 08/31/10 Frost’s wrote: Well, as of to date, we have yet to receive our loan papers. Again, calling our Negotiator Chris Ross, we left numerous messages in which he asked us to call him if we didn’t see our papers come via FedEx. It has been now over two weeks and yesterday I emailed Ms. Boles explaining this to her. Ms. Boles called that day of my email and said she will find Chris Ross and get an answer to us as soon as she can. Last night we received our first automated call from B of A asking for us to call, it explained the call wasn’t a soliciting call but a debit collection call. Both my husband and I just looked at each other with blank stares as we watched each others hearts drop down to the floor. After a good minute and a half of blank stares to each other, I said, “did we really believe B of A was really giving us the loan they said they were getting us?” If we hadn’t have been through all that we have with B of A, we would have been really devastated. Proves a point, you can’t put faith into words of empty promises. Maybe they will still come through but our faith isn’t rock solid that they will. We are the Frost’s and WE ARE FIGHTING BACK!
On 09/17/10 The Frost’s wrote: Greetings John, We received our Modification approval papers to sign and have notarized. Chris Ross (our Negotiator) FedEx the papers to on on September 9th, we received them the next day Friday before the Rosh Hashanah holiday week. We had a hard time finding a Notary in our area during last weeks Rosh Hashanah holiday. We did have success this morning and returned our documents FedEx overnight to Chris Ross. There always a BUT, before signing our documents and the delay in finding a notary, we were able to read very carefully our letter regarding our Modification. The letter states that if we do not fulfill ALL of the terms and conditions of this letter no later than August 27, 2010, we will continue our collections actions without giving you additional notices or response periods. Then in bold letters this paragraph. Please return all of the enclosed documents to us in the enclosed pre-paid fed ex envelope no later than August 27, 2010 together with a certified check or money order (with loan number on check) in the amount of $0.00 to the following address: BAC Home Loans Servicing, LP Bank of America PO Box 515503 Los Angeles, CA 90051-6803 Sound familiar????? So, obviously we are past the AUGUST 27, 2010 date so I attached with our documents the copy of the FedEx Label sent by Chris Ross on September 9th AND a letter stating we had no control with this August date and to notify Chris Ross at 800-405-0078 x 3670 and ask him why he sent our our papers after August 27, 2010. It would probably be good to send email number three to CEO Mr. Moynihan regarding this issue? Not happy and very disgusted and can’t wait to send Senator Barrasso our letter from B of A with the FedEx mailing label dated September 9th on it.
We are the Frost’s and we support John Wright vs. Bank of America Lawsuit!
On 09/17/10 The Frosts write BofA CEO Again: Mr. Moynihan, This will be my third email to you regarding our process with our home loan modification with your company. As displeased as we are, you’ll read below how our documents were handled. You mean to tell me that you approve of these procedures of putting due dates on these documents but mail them 7 days after causing homeowners to become disqualified or penalize them with more fees? YOU are the one causing the failure to meet these due dates. You are the CEO and YOU are responsible for how your employees handle home loan documents! Which tells me this; your employees wouldn’t be so ignorant doing this, they had to be told to do this. This is our letter to YOUR Home Retention Division where we were instructed to send in our payment and our signed Notarized documents. Dennis and Nancy Frost
September 17, 2010
BANK OF AMERICA
ATTN: HOME RETENTION DIVISION CA6-919-01-43
DENNIS AND NANCY FROST
To Whom It May Concern:
We would like to bring to your attention our Negotiator Chris Ross mailed our documents for our Modification on September 9, 2010, we received them on September 10, 2010.
Our documents read to return by August 27, 2010 however as you look at the copy of Mr. Ross’s FedEx label, it clearly shows being mailed to us on September 9th. With complications of finding a Notary in our area it took us until Friday September 17, 2010 to get our signatures notarized. Several phone call attempts to Mr. Ross were made regarding this issue of the August date and finding a Notary along with other issues that need addressing. We received no response from our Negotiator Chris Ross.
Should you have any questions regarding our documents and payment please contact Chris Ross at 800-405-0078 x3670.
A copy of this letter has been emailed to your CEO MR. MOYNIHAN.
Sincerely, Dennis and Nancy Frost
We Support John Wright vs Bank of America Lawsuit and we are fighting back!
On 09/21/10 The Frost’s wrote: Oh brother! I called back Kyle today. Kyle wasn’t available and I didn’t get to leave a message for him on any voice mail. The person who took my call (Erick) said, all Kyle wanted was to tell me who my negotiator is Chris Ross and I’m to call him. WHAT?!!! I already knew that! I told Eric that I knew Chris Ross was assigned to our loan and I wasn’t calling for him, I was returning Kyle’s call from yesterday! What in tarnation is going on?! The message from Kyle yesterday said he called because of my email to the CEO. I think MR. MOYNIHAN has too many hands in the cookie jar and not a one of them knows what the other is doing! Don’t call unless you have something we need to know about like, why did Chris Ross mail our outdated Modification papers on September 9th when the documents stated we had to return them by August 27th?????? What a waste of my time today! I did tell Eric that it looked like email number 4 will be going out to MR. MOYNIHAN.
We are the Frost’s and we support John Wright vs Bank of America Lawsuit and we are fighting back!
Upadate on 09/27/10: Just wanted to let you know that we received FedEx documents telling us that in order for us to be considered for a loan modification we needed to supply the missing information needed to make a decision. The missing document was to sign for our tax information and we had until Oct 21st to reply and return the documents. We already had signed and notarized our final modification papers on September 17, 2010. We also mailed with our documents our October 1st payment. There was still time to call Chris Ross before the end of the day and ask him what was going on and to please call back. Chris Ross called back, about fell down. He assured us that our modification documents were received and in the closing department and to ignore the FedEx that came to our door last Friday. Chris Ross said it will be a couple of weeks before the closing department will be done with our documents and said to make our payment for October 1st. We told him the payment was sent with the documents via cashiers check. His response was, “well, there you go!” Still feeling funny over all this but will for now take that we are in okay this far.
Update on 11/01/10:
John: Get a load of this! Went to make our second on time house payment today online and couldn’t. I could however see the loan online and guess what? They are charging us a late charge when we are not late!!! I did get the gent excited over the phone and he started to argue with me. I told him to settle down that I’m the one who should be excited. He offered to take the regular payment w/o the late charge and no over the phone charge either. So, long story short! Chris Ross does not know what he is doing! He said once we made our October payment with the finalized NOTARIZED modification documents which may I add was paid September 17th and included ALL the late charges and fees; we would be able to make our payments online. Our payment for our October 1st was made September 17th. Today November 1st making the second payment, do you see anywhere a reason for a late fee???????????????????????????????
The gent on the phone (Tom) said he couldn’t do anything about the late charge or fees associated with the modification. I told him not to worry that I can call Chris Ross and deal with him. I could tell Tom was trying hard not to have me call Chris but Tom can’t do anything! And here is my theory, remember the two new FEDEX packets I told you we received Friday at our door step? Well, don’t you see, they have us in a workout plan so they can still charge us fees and late charges! I’m on to them John BIG TIME! I would love you to post this on piggybankblog for me because I’m spitting nails right now and you can show this information to the Attorney who will take us on for the Class Action Suit! Get ready Chris R & Chris A cause here we come! I’m sure Senator Barrasso Barrasso would like to hear this one!
We are the FROST’S and WE are FIGHTING BACK!!!!!!!!!
Update on 11/30/10: Please review the attached documents. We have been making our new payments which started on October 1, 2010. Our payment for October was sent with our notarized papers on September 17, 2010 (see attached).
Our November 1, 2010 was called in and taken over the phone on November 1 but deducted from our bank account on November 2nd (see attached bank statement).
We have been assess a late charge which I’m sure was in error and we would like for you to resolve this by reversing it please.
We are sending you today November 30th a personal check with our payment coupon so I can watch when this is applied to our loan 2423 and clears our bank.
Also enclosed is the notarized copy of our finalization to start payments on October 1, 2010.
I think after reviewing the enclosed documents you will find we have made and fulfill thus far our agreement of payments on time since September 17th when a certified check was mailed with the notarized loan documents.
Please make the necessary corrections so we can rest assured that our efforts are not in vain.
Dennis and Nancy Frost
Also support Piggybankblog.com John Wright vs. Bank of America Lawsuit
Update 12/06/10: John, B of A is calling my house about refinancing saying they need all of my information ASAP. How stupid do they think I am?! Why would I want them to charge me their predator fees of $9,000.00 AGAIN to refinance?
Again, they finished our loan modification in September this year. They set our terms at 30 years with a 4% interest, first payment due on October 1, 2010! So far they have received on time our Oct, Nov and Dec’s payments. Do they want to offer a zero interest for 30 years with no fees or hidden fees to refinance?! I sure doubt it!
They are insulting my intelligent!!!!
I am Nancy Frost and I am Fighting Back!!!
I sent this off to who ever Charles is at BofA who is claiming he needs corrected completed forms on our loan. Why he only left us his fax number and not how to reach him is beyond me!
TO: CHARLES/BANK OF AMERICA
DATE: December 6, 2010
RE: Dennis and Nancy Frost
Update on 12/08/10:
They posted my payment before the 15th! I haven’t had time yet this morning to go online to find out if they reversed any late fee but maybe sending in 6 pages of proof of payments on time may have woke up someone there!!
Yesterday I talked to Charles at BofA from the Home Retention Department. It was a nice and very interesting conversation. He and I decided to go ahead and apply for a Request for Modification and Affidavit (RMA). What can it hurt except I’ll be posting every step of this process like I did the last mod. Let’s see if BofA has improved since last July, this will be interesting I’m sure as it unfolds. Even though Charles new I have a in house loan mod and making on time payments, the BofA Retention department can not see any data on us ever receiving any modification, NO NOTES,NO FILE! After receiving 5 FedEx packets after our in house loan, all I’m told they need is a signature on a form for taxes. If we missed signing a page on our application from before that tells me their Quality Control department isn’t very qualified!! I would love the OTS (Office of Thrift Supervision) to audit our loan. Now is the time to audit how the Bank of America Loan Department doesn’t follow THE BANKING REGULATIONS!
I hope your day goes well John!
I support John Wright vs. Bank of America Lawsuit and I am fighting back!!!!
On 12/21/10 The Frost’s wrote their Attorney General: I would like to know what the State of Wyoming plans to do to all the victims in this state who has, is and will be foreclosed on by Bank of America based off the statement below. Am I affected by Band of America? You bet I am!
In addition to the two states suing BofA for fraud, BofA has a serious issue with the legitimacy of their foreclosures on most all Countrywide originated mortgages. 96% of the mortgages Countrywide closed were sold as mortgage backed securities on Wall Street. However, Countrywide never delivered the notes to the Trust which means that the securities issued were not technically or legally mortgage backed. Investors in those securities have potential legal claims. When BofA purchased Countrywide the notes that were supposed to have been used to back the securities sold by Wall Street once again remained in Countrywide’s possession. Therefore, BofA is still foreclosing on properties that they do not technically and legally own. This is going to come back to haunt hedge funds and individual investors who think that they are getting a great deal.
If Attorney’s General in other states decide to take issue with the lack of a proper chain of title, this could turn into a legal nightmare with very serious implications for BofA. Frankly, I don’t know why this has not gotten more attention.
So, Attorney Generals from CA, NY, MA….are you asleep and why???”
I would appreciate to know what your take is on this and thank you for taking the time to read this.
Update on 03/08/11 The Frost’s wrote: Okay with a puzzled face. When did we apply for another modification since July? Wasn’t our Modification completed in September as a finalized 30 year fixed 4% rate mod which we have been making on time payments since September? So, now we have Carl from Brookstone Law assisting us in our puzzling mess. Once we get all our original documents of our mortgage and the refi and mod papers, we will get an appointment with the BIG GUNS for a serious discussion about BofA and our ordeal! What in the world has BofA done now but just proves over and over and over that they do not know where our paperwork even stands. They plan on Foreclosing on us without a notice to accelerate! Another find mess you’ve gotten us into BofA! You don’t even know what one hand is doing from another! Please post this to our blog John if you wouldn’t mind. They have really chapped my hide and WE ARE THE FROST’S, WE ARE NOT TAKING IT ANYMORE, WE ARE FIGHTING BACK AND SUPPORT THE JOHN WRIGHT VS BANK OF AMERICA LAW SUIT!!!
Update on 03/10/11 The Frost’s wrote: Today the mortgage notes are off being delivered tomorrow morning to Carl at Brookstone Law. Once they go over the original mortgage papers, refinance, modification documents and letter from BofA to foreclose they will call us for an appointment. This is the beginning to an end to come, which ever out come, comes! Staying steadfast and having faith for a good turnout.
I am Nancy Frost and I am fighting back against the biggest careless bank, Bank of America!